$200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Obviously, we cannot go on the trip. Uber Cash and Uber VIP status is available to Basic Card Member only. The trip was for September 2020 but was cancelled due to the pandemic. 1. This would mean that river cruise lines could face severe disruptions . I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. I appreciate the time. You will be cruising, you will be enjoying," he said. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. Change of travel requirements after full payment received/ignoring request for full refund. Viking Neptune is a new ship that will join the fleet in 2022. After contacting viking to inform the situation, Viking booked another flight for us. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Sheila Davies is a retired gas industry professional based in Northumberland, England. Many passengers were distressed by the lack of fresh water. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. He made the commissions, we will not sail and lose 14,000 dollars. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Which cruises have been cancelled in 2022? | Cruise.Blog The 13-city cruise was supposed to take passengers between St. Paul and New . I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. They just decided to keep our hard earning money. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Thank you. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. My Trip - Updates on Current Sailings - Viking Cruises Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. We will be again canceling our trip. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. It will take a lot for us to travel with you again. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Part refund, at least 25%. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. by Steve CaseLast updated September 6, 2022. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The photo is from my first premium, international award flight in 2012. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Beware of Viking excursion policies. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Courtesy Sheila Davies. Yazmin Hope and Libby Gallagher Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . Vikings' policy allows no refund under the circumstances (i.e. More Cruises Canceled as Omicron Spreads - The New York Times NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Europe Is Reopening For Vaccinated Travelers: See It Via These Viking I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Sure we were free but that's no excuse. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? That's exactly the case with the Amex Platinum card. We booked the *********** cruise with Viking prior to COVID *****************. Enrollment required. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. This post contains references to products from one or more of our advertisers. I won't be booking any future cruise with them. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. . Planning a cruise? This also had the water turned off and was unable to flush. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. But this is one American that will never sail with this awful company ever again. Improve earnings, maximize rewards and track progress toward dream trips. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Jan 26, 2023 01:33pm. Schreiners advice is simple: Just go. A drinks package at the original cost, when I first tried to book it. Telling us that a voucher has no cash value is a shoddy business practice at best. Guests and travel agents on impacted departures are in the process of being notified. These hotels are Marriott and hilton properties that have such rooms. Norse Atlantic Airways to Launch NY-Rome Flights. There are no uniform river flows and water levels are unpredictable. This was really This happened 52 days before sailing. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Posted May 4, 2021. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic She really needs this positive experience to look forward to. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. What It's Like Aboard an 8-Day Cruise With Viking River Cruises We accepted the vouchers in good faith. Please view our privacy policy for details about the information we share with our partners. Want all money refunded. We will never try Viking again! That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The cruise was cancelled due the pandemic ($11,367.50) Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. These levels can swing widely both up and down. Viking will not honor this request. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. We have taken note of your feedback. 2. Why all other passages under the same situation had no such problem were not explained by Viking. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Is it cheaper to stay out in the bay and use your own tender? Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. We were running between the airlines at ***** to find out what was going on, very frustrating. This river begins in the Alps near the Italy-French border and is fed by snowmelt. Multiple tests were run, including a Covid test, which came back positive. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Subscribe to RSS At Viking, your experience means the world to us. I explain ship swapping in the section: . We may receive compensation when you click on links to those products. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. The couple shore excursions we went on were lame and horrible. Check with your cruise line on current cruising conditions and what you can expect from them. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. Karin Price Mueller | NJ Advance Media for NJ.com. I will never travel with Viking . Refund or partial credit. Note that complaint text that is displayed might not represent all complaints filed with BBB. Its not an American company so they feel like they can treat Americans any way they want. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. This guarantee is combinable with all other Viking offers available. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. We are unable to meet their requirements and therefore want our funds returned to us. Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper I ask if I could have the number to her managers boss she said no. . Disappointed with Viking Cruises cancellation policy. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. AMA Waterways | Travel Requirements & Safety Protocols. Learn to how to find the cheapest awards. Not enough for the money hungry cruise line. I even requested they review the phone call and they refused. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Viking cancellation policy - Viking Ocean - Cruise Critic Community This is insulting and is clearly bait and switch type behavior. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Other ships were docked at the pier. NEW! Thank you. He he tried to take the trip solo, he was charged. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? Many passengers were still on board at this time and were unable to flush toilets or wash their hands. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. We did not see ANY of Spain. Not for the voucher amount. A drinks package at the original cost, when I first tried to book it. Why? We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Only in very rare circumstances are the sailings canceled outright. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email [email protected] with your booking information. Refund on premium air payments that we did not receive in premiumservice. Expected weather conditions during the cruise. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Desired outcome: BBB Business Profiles may not be reproduced for sales or promotional purposes. You can see why people are worried. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. We paid for the trip and had trip insurance. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. When I called to cancel they said we did not purchase the insurance. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. #1. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Here's our experience with the Viking cancellation policy. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. On 10/14, we filed a claim with Trip Mate. They offered us a voucher for 125% or a cash refund. (I doubt theyll get that right). That's our policy. You will, however, still get a vacation in Europe, even if its not the one you expected. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. This complaint was posted by a verified customer. Submit a complaint and get your issue resolved. Will the drought in Europe affect your river cruise vacation? Well guide you through the process. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Maximum capacities of 164 passengers and 47 crew. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Having trip insurance may pay you in full depending on your coverage. Thank you. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees.
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