Reach out to us on one of our various channels below, at any time, and we will assistyou shortly. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. Is curbside check in available with wheelchair service. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Distance From Uptown Charlotte: 8 miles (13 km) Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. Does CLT provide shuttle rides between gates/terminals? Please save your control number; you will need it when communicating with TSA and to check your status. We are traveling OMA to DUB via CLT, with a lengthy layover. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Official websites use .govA .gov website belongs to an official government organization in the United States. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. To connect, select the network CLT Free WiFi and launch your browser. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Concourse D is located on the east side of the airport and is the main concourse for international flights. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Airlines are free to pay more than the limit, but are not required to do so. The Hourly Deck is also the most convenient parking option if you prefer to meet your passenger in the terminal. Be sure to ask your parking attendant for details. Airport status is only available for US airports. Delayed baggage must be reported as soon as possible, preferably prior to leaving the airport. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. 2023 Red Cirrus, LLC. For prior safety, always take picture of the ticket on your phone. CLT has 5 lounges 2 American Airlines Admirals Clubs, a Centurion Lounge, a Minute Suites, and a USO lounge for active military. It seems that you have already subscribed to this list. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. Do I go to gate at CLT to check in? If in doubt, please contact each agency individually. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. The current value is always taken into account when determining the amount to be refunded. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. Charlotte Douglas International Airport. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? Walkways from the Level 2 elevator lobbies provide access to and from the terminal. Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. Get our travel tips Delivered to your inbox. I am connecting at CLT to travel to Bermuda. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. In the event that you dont notice the damage until you have arrived home or at your hotel, you must report it in writing within the legally stipulated period of seven days after your flight. The rental car facility is located outside the terminal on level 2 of the hourly deck. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. Airlines may have different policies to determine when a bag is officially lost. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. You will then be given written confirmation as well as a reference number (PIR number, e.g. If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. Phone Number. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. Verizon International Phone Plans Countries, Coverage, Rates, and More, AirHelp Review Get Compensated up to $700 When Your Flight Is Delayed or Canceled, BEST OFFER EVER: Earn $900 Bonus Cash Back. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. Directions for submitting a mishandled baggage claim: 1. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. The tricky part about losing an item in an airport is that it can end up with one of several agencies, depending on where you actually lost it, and who found it. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. Safe travels! Website: cltairport.com The law applies in the case of both national and international carriage between contracting states. For each commenced year of use, 15 per cent of the value is deducted. Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. I was not able to check in online for the CLT to Bermuda leg of the trip. Can the airlines exclude liability for certain items? Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: FRALH12345) by email. Screening at certain airports is performed by private companies and not TSA. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. So, if you left your item there, call 704-359-4316. This bonus value is an estimated valuation. Follow I-85 N to Little Rock Road in Charlotte. Please click here if you want to report about Delayed Baggage. There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five yearsby the International Civil Aviation Organization (ICAO). Unfortunately, there is no way around that. It is essential that you keep this. Its best that you check with your airline whether this is available. When does an airline consider a bag lost? and then take a sharp right onto N. Josh Birmingham Parkway. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. How to enable JavaScript. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. Members also have access to The Club CLT and Gameway. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. If you have already filed a claim please contact our Call Center to receive information about the delivery status. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. Daily Flights: 1,424 We apologize for the baggage issues you have experienced. * Hours are subject to change without notice. Airlines are not allowed to set an arbitrary daily amount for interim expenses. Contact TSA for additional information about filing a claim. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Click here to see a list of advertisers that we work with. What about domestic flights connecting in CLT? The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. Concourse A Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. Award nights start at 43,000 Hilton points per night. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Click here to see a list of advertisers that we work with. If assistance is needed, please call 704.359.4038. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . Interactive CLT Terminal Map. Luggage: CLT has no luggage storage facilities inside the airport. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. This is the best place to start. This site does not include all credit card companies or all available credit card offers. Terms of Service apply. Main Terminal Air Canada, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Southwest, Spirit, Sun Country Airlines, Swift Air, United Airlines, Viva Aerobus, Volaris. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. The Information Counter (tel. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Any passengers arriving on international flights will be required to clear customs at CLT, excluding any countries with pre-approval. Award nights for Marriott Bonvoy members start at 30,000 points per night. CLT has a good selection of hotels located from 1.6 miles away and further. Any additional time will be charged at a reduced rate of $28 per hour. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. Track Flights, Search Fares, Locate Airlines. We are here to support you with your inquiries 24/7. If you call this number after hours, you can leave a message. Free Wi-Fi is available at CLT for passengers to use in all public areas. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. ** Day Pass for any passenger. Contact us If you are outside the U.S., call reservations. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase.
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