The one I received is as per the photo. Yet fight is not over, lets see what happens next. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on You can ask the customer to return the item, but he has no legal obligation to do so. Select Order Not as Described. For things like graphics cards your best bet is to sell locally, all cash. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Never sold on Ebay before. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. i think someone is trying to scam me like this to. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. However, for large packages and certain types of express service, UPS is the cheaper . If you have been scammed, well show you the steps you can take to report it. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. I'm not sure if Canada Post would put those on there?? To start, you have to rule out an honest mixup plus give a timid potential scammer an out. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Powered by Discourse, best viewed with JavaScript enabled. I know they will get their refund, but should I inquire at all? Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. In this case, the purchase may be completed without flaw. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. It is a site to get quality at the best price and sometimes I make 50 cents. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I talked to manager and simply were told nothing can be done. I would do that myself in those circumstances. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. The buyer will pay with a fraudulent check. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. . Or just take back the item. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. This scam is a new twist on the offer of overpayment. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Seller deleted listing immediately after purchase? The buyer confused me with another seller. Im concerned this is a scam. I agree with that. Two moths ago, a parcel comes back. Either way eBay will make sure the buyer gets their money back right or wrong. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Visit the nearest USPS location and fill out a request form. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. I have to take her to court! Answer (1 of 4): Hi. They needed his phone number but I did not have it. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Ebay always takes out the fees and send the remaining money to the Bank on file. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Yes it would be a pain. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Finish enrollment at any CLEAR airport location next time you fly. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Has she possibly got you mixed up with a different seller ? Attached is a picture of a side buckle and the package with address label. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. That necklace couldn't have come from me. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Yup pretty much. I manufacture them myself and sell for only one price. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. But I would think it is more likely a customs thing. You take pics of box, item and serial number? Most of them are happy new year banners being returned in Febuary. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I did buy the shipping label through ebay. I can send to any other email address OK.We'll move all . The status says the item was "Delivered to agent," so the item shows as delivered. 2. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. The item's condition was misrepresented. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I did all of this. Other platforms I never had a problem with over 6 years. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's tough dealing with customer service when they're all Filipinos who don't understand or care. 2023 Comparitech Limited. Remember that if an offer looks too good to be true, it probably is. They then go to Etsy and order the item from me at full price using a suspect credit card number. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. 26-05-2020 He sent photo of item receivedit is not the item i sent. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. What if the buyer is not trying to rip you off but simply made a mistake? The item ordered was a coil of hook & loop tape. 06:44 AM I take pics and and email amazon all the details of before and after and the condition it is come back - Press question mark to learn the rest of the keyboard shortcuts. 01:24 PM. on Explain it to him like you explained it to us. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. There is undisclosed damage to the item. I'll have to ask her what she sees different because I know it's the same. I did became a pain with calling everyday and today calling 5 times. 04:18 PM Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. As per the returns policy you are within your rights to refuse it. If the package was mixed up, it would have happened there. What would you do? I know I have to send the refund regardless, right? Check all items upon receipt. Please Help! They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. This sounds exactly like the issue Im having! I sent a seller an offer on an item and she accepted. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. That has happened to me. They can claim the item was not received, claim a refund and make off with the expensive item. Before you start your Missing Mail Search, you will want to double check the status of your package. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. By ARTHUR WRIGHT. Was full of marks. Its the reason Im looking into EBay Protection Program right now. Report a buyer if you think they have acted illegally or fraudulently here. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Some of this advice may be second nature to you, or may not apply to all sales. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. . Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. What should I do? On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . on I told Ron that this was, "pardon my French, absolute bullshit." How do i handle this? New replies are no longer allowed. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. I sold 4 of the same items. 11. But if he has balls to carry on, follow up with post master complaint. to fight them over this and go to the Phillippines is beyond annoying. 1. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. And while I'll be cordial, it doesn't bode well. It expressly says this in the PayPal Seller Protection terms. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Is it possible to contact their police department? TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. package or mail missing? As you say, I would explain to the buyer that different computers and devices show colours differently. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Create an account to follow your favorite communities and start taking part in conversations. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. The email will state that the payment will be released to you once you have proven that the goods have been sent. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Add any photos you have of the wrong package. He immediately cancels the order and requests a refund. Did you try talking with the buyer? If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I have multiple people selling my exclusive product for less that I sell it for on Ebay. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. There is so much scamming going on Ebay, Sellers dont have a chance. 26-05-2020 Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. on Yes it would add cost. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. You can request that the buyer send the item back to you immediately. Someone did this to me a few months ago. How do you prove you sent A? I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. I guess it depends on whether the item they are sending back is worth paying the shipping on. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. There's no possible way I sent the wrong item so he's trying to scam me. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Usually it will say the name on the package signs for it even if the signature is someone else. $15 each. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. thanks to all for your help. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. In most cases, the refund takes 3 to 5 business days to process. People are getting desperate, violent and all kinds of other things lately. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Paid a tailor 4.50 repaired it and sent back with DPD signed for. 26-05-2020 If you have any problems paying for your items, we . Case in point; I sold a wallet described as new in the box recently. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. You have to make them paying you off a better deal than the hassle you will continue causing for them. If you find an item on eBay that you think is fraudulent, report the listing directly. 03:13 PM. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Then maybe they won't send it back and you won't have to refund. Otherwise, you can also restart the laptop just by pressing the power button. The final resort is to submit a missing mail search. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. It WAS new in the box. I sell on Ebay myself. 05:05 PM. Some are targeted at buyers, others at sellers. 01:30 PM. So eBay took the loss when they refunded me. Once payment is confirmed you ship it promptly. Create an account to follow your favorite communities and start taking part in conversations. They aren't. Did you include the reference number on the label? However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. There is one more scam that I have had to deal with. 10/31/2020 at 3:54 pm #83017 Antique Frog eBays security systems can only protect buyers and sellers when transactions occur directly on the website. USPS. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). I once again immediately had them call me to dispute this. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I have 100% seller feedback. The item I sent out was also tagged, this one is not. Do not do that. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Unfortunately for you, the item is a replica of the one you sent. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Got my money back and a promise from eBay to better train their support staff -_-. What's the return address? For example, they may ask for cash, bank transfer, check, money order or even gift cards. Loophole on eBay! I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Go to usps site and fill out the mail fraud form. The scammer will ask for the victims gift card number to use as payment. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. But the fact that she specifically took a photo of the top tells me it was meant for me. To get a refund from USPS, your eBay buyer can: Submit an e-form. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. E bay in many cases are making more profit than the sellers. 04:28 PM. They readily cooperate with law enforcement. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Otherwise she wouldn't have bothered. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Tip "Hi. A little detective work might find the answer. I really feel like I am not getting any protection from scammer buyers on eBay. I suspect someone may have been tampering with mail and package in the delivery system. Omg I JUST heard that same story!!!! A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I can't really remember what specific package I mailed it in. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Cheaper seller scam: To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious.
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