No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Free cancellation up to 48hrs before trip. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. This information must be sent via email and give Wisecars the relevant details of the incident. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. If not, you will need to purchase the cover at the car rental company counter. Please note that all additional drivers must also show a valid driving licence at pick-up. Wisecars does not own or operate any Car Rental Companies. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please keep in mind that inclusions may differ between car rental companies. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We at Wisecars put together a list of the most important information travelers often miss. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. No charge will be made for amending your booking before the start of your rental. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. In such circumstances, we will cancel your booking with no liability whatsoever. Please note, we only delete personal data on the request of the individual. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. When you rent a car, you will usually need deductiblecoverage. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. The rules that apply to the main driver also apply to any additional drivers. I refused to pay and they refused to refund me my $535 back. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. In peak periods this may not be achievable. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Your browser settings can be set to inform you before receiving a Cookie. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. All related documentation must be kept if an insurance claim is submitted. Trustpilot is assessing this review in accordance with our flagging process. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Wisecars will not sell or rent any personally identifiable information. If you have already provided us with your flight details, the car rental company will be able to track your flight. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. You can also find this information on the confirmation voucher. It said and I'll recap ,"NOTHING more to pay ". Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Wisecars does not take responsibility for partners response times. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. 6 Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. All rights reserved. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Great service! Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In all these cases, you will receive no refund of the money you have paid. Please note, making a new booking may result in the change of the Car Rental Company. Please make sure you return the vehicle to the same rental company from which you collected it. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Wisecars is an independent travel broker who does not represent any particular car rental company. When picking up the car, every driver must present their licence. Reply from Wisecars. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Fill in your personal information and state what you wish to cancel or amend. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. 2023 Wisecars. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. All persons driving the vehicle must be in possession of their driving license at all times. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Their cancellation policy is flexible and their customer support seemed quick and very helpful. It is entirely up to the Car Rental Company whether they decide to do so or not. In that case, special cancellation terms are presented during booking. If additional information is required, the process may be extended for another 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . My issue has been resolved. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. In that case, please contact your bank for additional details. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. I'M TRULY IMPRESSED. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Re: Wisecars car rentals. 2023 Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We do not delete personal data on the request of a third party. You can amend your booking information or cancel your booking in a few simple steps. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Please keep in mind that any changes that you make to your booking will probably change the rental price. Wisecars believes in protecting your privacy. Read more from https://www.wisecars.com/en-us/reviews. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Save. If you're 65 or older, you may have to pay a senior driver fee. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. We used in October 2022. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Keep copies of all relevant documentation you are asked to complete. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. 2023 Trustpilot, Inc. All rights reserved. Get our top coupon codes directly to your inbox. If not, you will need to purchase the cover at the car rental company counter. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Please reach out to [email protected] for assistance.Regards,Rachel from Wisecars. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. What's Wisecars' cancellation policy? To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Thank you guys for that excellence!!! You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. He explained to me patiently and clearly. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Use small print to hide from truth. Please note that all additional drivers must also show a valid driving licence at pick-up. 1 Previous_Golf_5959 2 mo. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Wisecars does not store credit card details. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Cancellation Protection can be purchased only at the time of booking and is not refundable. Dear Paul,Thank you for contacting us! If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Your contract for car rental will be between you and the Car Rental Company. Surely it's illegal in USA to drive with no insurance. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Alternatively, just sign in or register using your Google or Facebook account. Date of experience: 07 February 2023. Wisecars customer support is available 24/7. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. This one doesn't really need an explanation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Cancellation Protection can be purchased only at the time of booking and is not refundable. I had questions about requirements of car insurance. They were cheap but the quality of the car was the worst I have ever seen on a used car. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. It goes against our guidelines to offer incentives for reviews. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. 185. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars.