Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Ticket prices can be cheaper than face value. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Sign up for the However, each of the services comes with its own distinct advantages. Tickets for concerts and sporting events. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. There are a lot of differences between StubHub and Ticketmaster. In other cases, a reseller may be selling you tickets they haven't even secured yet. Did you find it helpful? Nearly every ticket will have a convenience fee added for doing business through this service. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. [79] If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Google Pay. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Grab your Garth Brooks tickets at StubHub today. However, instead of being determined by the ticket price, they're charged for every order. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. Cookie Notice You do not want to waste your money and the tickets will mostly not be refunded. How do I sell my tickets on the Ticket Exchange? But it becomes a "buyer beware" type market, experts said. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. CPAC used to be a barometer. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. Now what you can do is sell them to other people on the same platform. Re: Can I sell tickets from Ticketmaster non eligible for resale? Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. Thats just scratching the surface. Plain and simple, wrote TJ Platt from Arizona. Primary ticket dealers and resellers for events. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. On the website, enter the ticket details. 1. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. Enter the information for your event - including the date, time and venue - then click "Search." 4. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Thank you. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. 7 best ticket site alternatives to Ticketmaster. Id guess brokers who have confidence theyll get tickets. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Ability to get tickets without visiting box offices in person. FanProtect service helps find replacement tickets if something goes amiss. Yes A fully online and mobile company, StubHub focuses on technology and innovation to create the best. To explore this idea, the researchers examined how users clicked around StubHub. 2. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. With that said, you may still find yourself dealing with some additional checkout fees. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If anything, we should be glad that guy in the audience managed to yell a little bit. display: none !important; At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. Why are tickets available on Stubhub but not Ticketmaster? Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Every sale is final from the moment of purchase. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. Please list the steps on how to do this. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. These two companies often offer tickets for the same events. Ability to get tickets without visiting box offices in person. Previously, it was known as the largest secondary ticket marketplace in America. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. All this makes it easier to search on this website. As this price comparison shows, both services have a wide variety of seats available and are usually . Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. After the switch, you will enter the email address you use to access the community in order to reset your password. Specify the number of tickets you want to pay for. Please consider making a one-time contribution to Vox today. StubHub acts as a secondary market most of the time. Is there any way I am able to give these tickets to the buyer? Your email address will not be published. StubHub is an eBay company that began selling and reselling event tickets in 2000. Ive already tried calling, using their chat and email. What is the difference between StubHub and Ticketmaster? Its art. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. Brooks was born in Tulsa, Oklahoma, in 1962. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. Ticketmaster should be able to confirm this for you. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. For more information, please see our Select the tickets you'd like to sell and click "Sell." 5. Bundle up and save on concerts, live shows,. The prices and their ranges will depend on every event you have chosen. Customer service all the way to your seat, 2000-2022 StubHub. 1. and our [2022], Ticketmaster vs Ticketek: Which Is Best For You? 2023 CNBC LLC. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? "It just becomes a part of the overall economics of going to an event," Goldberg says. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Press J to jump to the feed. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. [2022], TickPick vs StubHub: Which Is Better For You? presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.".