Some purchases inspected under Authenticity Guarantee are considered final sale. Keep in mind that some returns can remain open for up to 35 business days. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. 01:47 PM For example, you may have opted to automatically accept return requests. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Select. This is the first time I have ever experienced an issue such as this. You can choose whether to accept returns if a buyer changes their mind about a purchase. '&charset='+document.characterSet : '')); We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. On the next page you'll see the refund amount. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Thank you very much for your help! No returns sellers can't "refuse" a SNAD. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. I received two return requests this evening. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. The seller is required to respond and provide a solution to the buyer's issue. We've outlined yourresponse options below. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. The seller sent the wrong item, or See Evidence of successful delivery to the authenticator below. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. This is a good option for low-value items. A few days later I receive a not as described PayPal claim. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Thanks for being honest about this. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. View basket for details. This is a good option for low-value items. Unresolved buyer returns can cause sellers . Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. If I accept it, I can still require a return of the item & always do. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Should I wait for the seller to contact me? Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. The buyer returned the item used or damaged. Big surprise there. I'm done with Ebay. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. '&charset='+document.characterSet : '')); No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Both buyers and sellers must meet all applicable return requirements. Returns not accepted is outdated online. I feel that I am being totally screwed. You accept returns in your policy and the buyer changed their mind about a purchase. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Also this makes the process require the buyer send the item back instead of filing a claim. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); I've tried sending messages, and all he says is "it doesn't work". To maintain that trust, we expect all members to treat each other with respect. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Some returns may remain open for up to 35 business days. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. The amount he wanted back was pretty much the whole amount once I deducted shipping. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. This is a good option for low-value items. The item was shipped and confirmed as delivered. Enter a return merchandise authorization number, if you use them.