By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Can I access appointments, messages, and/or test results for family members or others I may be caring for? You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. We must follow the duties and privacy practices described in this notice and give you a copy of it. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. When you click the. Maximize your revenue by collecting more of what youre owed, faster. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. that you are authorized to address the patient's billing matters. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Example: A doctor treating you for an injury asks another doctor about your overall health condition. It is your responsibility to login to your Patient Portal account and read the messages promptly. If you need to speak with the office sooner, please call the office directly. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Patient Portal is a communication service offered as a convenience to our patients. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. If you don't agree, don't use the Patient Portal. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. After confirming this, try again after waiting for a few minutes. powered by. A link to reset your Patient Portal password has been sent to. Cookies are used for system performance functionality. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Please click OK to continue your session. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. We will say "yes" unless a law requires us to share that information. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Please do not expect a response on weekends or holidays. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We may say "no" to your request, but we'll tell you why in writing within 60 days. We will provide a copy or a summary of your health information, usually within 30 days of your request. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. How do I edit how my contact preferences for different types of notifications? Urgent matters should not be dealt with via the Patient Portal. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. Improve your performance with the support of the largest connected network in healthcare. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). . Surpass your goals with the support of our expertise, technology, and data-driven insights. We will make sure the person has this authority and can act for you before we take any action. Select the payment you would like to view. Note: This feedback form is NOT for medical questions or advice. How do I ask a question about my account balance? Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. To do this, you must create a password for your account by clicking the. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Reduce cost and time to collect with RCM services for large, complex healthcare organizations. We will not retaliate against you for filing a complaint. Please try again. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We can use and share your health information to run our practice, improve your care, and contact you when necessary. You may request a Patient Portal account for yourself. Starting a new practice can be overwhelming weve got you. Patients can message their doctor or provider directly and connect with their healthcare team! The Portal is not intended for use by anyone outside of the United States. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. trouble logging in, password assistance, access to family members information etc.) Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Please click OK to continue your session. We may contact you for fundraising efforts, but you can tell us not to contact you again. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. This website and Patient Portal contain links to websites operated by other parties. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. You can ask us not to use or share certain health information for treatment, payment, or our operations. The Portal does not respond to web browsers' Do Not Track signals. How do we typically use or share your health information? trouble logging in, password assistance, access to family members information etc.) We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. We will not retaliate against you for filing a complaint. Your provider's office will make every effort to respond to your messages within a timely manner. It looks like you are using an outdated version of your internet browser. Why doesn't anything happen when I click "View Detail" or "View Receipt?". By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Your use of the Portal after we make changes is deemed to be acceptance of those changes. For questions on those practices, please consult your healthcare provider/institution. You can complain if you feel we have violated your rights by contacting us using the information on page 1. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. How do I manage my saved credit and debit cards? The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Why can't I delete my sent and archived messages? For technical issues with this website during normal business hours, please contact our office. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We secure your personal information from unauthorized access, use or disclosure. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. The Portal does not respond to web browsers' Do Not Track signals. We will make sure the person has this authority and can act for you before we take any action. Please try again later. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Example: We give information about you to your health insurance plan so it will pay for your services. This website uses encryption software. When an appointment is available for check in, you will see a button next to it labeled. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please check periodically for updates. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Just find your QuickPay Code on your billing statement and you're ready to go. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. This is to ensure that its providing the best quality experience possible before distributing it more widely. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. powered by. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. The patient portal now exists in Spanish. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Why doesn't anything happen when I click on a medical form? You will be notified if your Patient Portal service is discontinued. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Select an available appointment from the calendar. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. through the athenaPatient app? By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Innovating healthcare. Here, you will see a list of all the Patient Portals you have access to. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Once there, you will see an option labeled Linked Portal Accounts. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. Let us know in writing if you change your mind. Deliver quality care more easily with support that lets you focus on your patients. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). What if I'm unable to access the Patient Portal? Seamlessly manage populations of any size across multiple EHRs. We will not use or share your information other than as described here unless you tell us we can in writing. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. However, we are working on adding more features to the app soon. We can share health information about you with organ procurement organizations. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. We secure your personal information from unauthorized access, use or disclosure. For technical issues with this website during normal business hours, please contact our office. This error occurs when there was an issue during the login process. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). We may also share your information when needed to lessen a serious and imminent threat to health or safety. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. The industrys most adaptable, network-enabled suite of healthcare solutions. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Select the patient statement you would like to view. . We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you tell us we can, you may change your mind at any time. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Save time and boost clinical efficiency with our fully integrated, hands-free products. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. We reserve the right in the future to charge a fee for the use of Patient Portal. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. This website uses encryption software. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Urgent matters should not be dealt with via the Patient Portal. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We are allowed or required to share your information in other ways . Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Enter the answer to your security question. Click the desired form. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. How does the athenaPatient app relate to the Patient Portal? Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Select your provider, office location, and your preferred time of day and days of week. Why doesn't anything happen when I click on a medical form? When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. To do this, you must create a password for your account by clicking the. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. are victoria secret fitting rooms open 2021, jerusalem cross offensive, steele balto voice,
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