eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Why was my refund less than the amount I paid? when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. For more information, see our Condition of returned items policy. ( 2 ) Core Charge $360.00. The good news isyou dont need to explore all this yourself! For more details, please see our Condition of returned items policy. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. When youre responsible for return shipping, you can choose from a number of options in the return request form. How you request the return depends on how you bought them. We appreciate the feedback. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Use the phone over e-mailing when you want a response), and told them the situation. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. - edited To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. For items that have a total cost of $750 or more, signature confirmation is required. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Who covers the shipping costs depends on why you're returning it. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. I dont think they really read this post. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. After following these steps, eBay will stop automatically approving your buyer's returns. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. But that was not the case. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. Send the order back. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. You're also responsible for any return shipping you promise to pay in your return policy. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. The letter also stated that there would be no replacements sent. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. ~Sandy 0 Kudos Login to Reply or Kudo Options If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. If the buyer paid, theyll need to contact the carrier instead. This is a tough one, and I feel for you! free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. It could not hurt you. Return an item for a refund. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Who's responsible for return shipping costs depends on why the item is being returned. This may take a few days. And if it does happen (this is the first one for us in years! If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. "Birth certificates show that you were born. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. I sent an item back to the seller, but it got damaged at some point in the shipping process. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! Return shipping costs when you use an eBay label. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Use the phone over e-mailing when you want a response ), and told them the situation. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. And there not even any hassle. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! They paid $4.99 shipping and handling and due to their location the actual shipping was less. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. 2 min article; If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. We do not give refunds and this buyer did not read the terms. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. The item is only $25.00, but thetracked packet rate will be approximately $14.00. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. We called eBay (BIG KEY! If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. 05-11-2014 Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. How many feedback do you have? If you select Other, enter the carrier name. As others have said, why have the customer pay (dearly) to return a useless item? Heres how to send your own label from the View return details section: Shipping labels for international returns. Select your reason for the return and enter a comment about why you're returning it. Dunno about that. This is what Ebay has gotten to and why sellers are the way they are. , Most single items can be wrapped with 3 of padding in a single box. Scroll down to Return Preferences and click the Edit link on the right. Again, it comes down to a gut instinct. Select Mark as sent. I sell on many platforms, and have been selling on ebay for over 15 years. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Thanks. 13 min article; Return postage for buyers. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Death certificates show that you died. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. For items that have a total cost of $750 or more, signature confirmation is required. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Choose a reason for the refund. Disclaimer. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. You can also start a return request from your Purchases in My eBay. I think you need to learn not to take things so personally and choose your battles more carefully. .. just like we do now when buyers claim they never received the item! 09:08 AM. You can choose whether to accept returns if a buyer changes their mind about a purchase. Who is responsible for return shipping costs? Jen in Indiana. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. The feedback suggests that buyers do receive a refund -- eventually. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Free shipping for many products! It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise.