Im amazed how many times I see Dashers critical of when a customer tries to over explain things. If ratings did take people longer, do you think people would just not rate at all? Doordash sign-up bonus. If Ive got any question about where Im delivering, Ill call and say something like I just want to make sure Im in the right place, since I cant see the address. Still haunted by the 1* though. Unfair pay and poor system. How To Dispute Doordash Rating - Eye Brow Mag That delivery bag may be the most valuable accessory you have to make your Doordash deliveries profitable. When I got my one and only 1* I was extremely upset. It indicates the ability to send an email. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} Winter Weather Stranded Bus Passengers for Days in California The city of Chicago is taking food delivery services Grubhub and DoorDash to court. Unless theres a problem. Ive seen more than enough Dashers who I think, I dont want them anywhere around my food. I have reported things like this in the past but ONLY when items are missing. Find salaries. Grow a pair. Company reviews. Start of main content. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Create an account to follow your favorite communities and start taking part in conversations. When is a delivery worth accepting, and when should you turn it down? Dont cross the lines mentioned above (asking for tips, etc.). Design by SFWP. This articledescribes a nightmare for servers, where tablet averages below a perfect five are considered problematic. DoorDash Driver Review - Lowest Pay and unfair ratings This sucks! Its a frequent topic in Facebook groups and message board conversations. Future deliveries like this would severely impact my decision to use DoorDash. Also, once they complete over 100 deliveries, the old ratings are phased out. An curved arrow pointing right. I've come to believe (that the supervisors that are supposed to be looking at these matters) are not following through on their end. On a 1-5 rating scale, if youre averaging below 4.6, you risk deactivation. If you were delivering to a friend or family member, how would you do things? And then there are those who are just jerks. The insiders with lots of ownership in the company already sold their stocks at the top before they crashed. At the end of every order, were asked (not required) to list our delivery as either a smiley face or frowny face, with a number of different specifics that we can check. Sometimes people mistakenly believe that were paid more on a given delivery. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Why DoorDash Drivers Get Deactivated, and How to Get Reactivated The problem is that when the system has the potential to hurt a driver's livelihood (particularly if a driver feels that Top Dasher status is necessary for scheduling purposes), if Doordash is going to require the vast majority of ratings be a 5, then they need to do a much better job with the ratings system and find a way to avoid getting bad ratings for things beyond our control. View all DoorDash reviews. 9 Most Important Doordash Accessories, Tool & Gear for Dashers (2022). Understanding the Pay Model, Is Doordash Self Employment? People who may have tipped well in the past but had a bad experience may be less likely to add a tip for future orders. In order, those ratings include: Average Customer Rating. You may be able to work around that, but it takes a bit more work. Doordash sends several notifications to let the customer know how the order is coming along. In my experience a lower acceptance rate can be better for your customer rating. If you liked the service, be sure to rate us 5-stars! These persuasions lead to a phenomenon called Goodharts Law, When a measure becomes a target, it ceases to be a good measure. If there are things that may create issues on the delivery, let the customer know. I'm Harry, the founder of The Rideshare Guy. These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies. I am going to give the benefit of the doubt to the support agent that they actually do push these up the food chain. Just keep completing orders and making sure all the items are there. Because of bad experiences in the past, theyre more likely to notice even the smallest issues in future deliveries. Something to keep in mind in this discussion: As an independent contractor, you're self-employed. The pay is really low and the pay per order is mostly not making sense in my area. It could be that they are understaffed and overwhelmed in trying to sort through all of these grievances. Order Never Arrived. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . A long delivery makes that harder to do. Customers are asked two questions: Customers can answer each question by rating both on a five star scale. They get notifications from Doordash along the way. People just want their food. I think its a judgment call. Review this company. However, the good news is if youre taking care of all the things that you can control, youll be in good shape. We can impact the customer's perception of the service we provide. Todays customer rating took me all of two seconds to complete. I also wish they would give veteran dashers the benefit of the doubt, as I have over 10000 deliveries but I also understand that someone people would exploit it if they gave you amnesty after a certain number of dashes. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} We work very hard out here everyday. Your Dasher rating can refer to a lot of things. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. But enough will. So if your newdont sweat it. Employers / Post Job. Doordash Representative Explains How Unfair the Customer Rating System Is. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} Theyre not thinking about ratings, theyre thinking about the food. "It was very, very, very heartwarming." However, because of that I leave instructions NOT to knock. The rating system in flawed and unfair to drivers. Those ratings can make a big difference in a couple of ways. What do you think? Unfair and Disorganized. Finally, the rating system is imbalanced and hurts delivery drivers. I get the indignation, I don't like bad ratings either but they are statistically negligible. DoorDash Driver Pay Per Hour/Week/Month, Expenses, & More, Upside App Review How Upside Works Promo Code: RIDE35, Best Food Delivery Service To Work For: 13 Apps Compared, Uber Car Rental: Best Rideshare & Gig Car Rentals, Ratings under 4.2 subject to deactivation. Lmao you might need to work on something if you haven't gone over a 4.3 in YEARS.. Is your Car presentable and clean? Keep your car clean. Find jobs. This guide will walk you through the process of disputing a rating, from gathering evidence to contacting DoorDash customer support. DD would need some kind of control to filter out inappropriate comments. With these observations fresh in my mind, I was ready to provide feedback. Types of DoorDash Contract Violations. Talked to support and they did nothing. As an Amazon Associate I earn from qualifying purchases. its just a rating it will fall of after 100 deliveries and doesnt really impact your account in any way unless you fall below a 4.7 in which case you just wouldnt be eligible for top . Review this company. There are two main types of DoorDash contract violations that you'll likely encounter as a Dasher. Doordash is your customer, not your boss. Get started using our DoorDash sign up link here. ._2a172ppKObqWfRHr8eWBKV{-ms-flex-negative:0;flex-shrink:0;margin-right:8px}._39-woRduNuowN7G4JTW4I8{margin-top:12px}._136QdRzXkGKNtSQ-h1fUru{display:-ms-flexbox;display:flex;margin:8px 0;width:100%}.r51dfG6q3N-4exmkjHQg_{font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center}.r51dfG6q3N-4exmkjHQg_,._2BnLYNBALzjH6p_ollJ-RF{display:-ms-flexbox;display:flex}._2BnLYNBALzjH6p_ollJ-RF{margin-left:auto}._1-25VxiIsZFVU88qFh-T8p{padding:0}._2nxyf8XcTi2UZsUInEAcPs._2nxyf8XcTi2UZsUInEAcPs{color:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor)} And the problem with that is, a jerk is more likely to leave a bad review. As an independent contractor on the Doordash platform, your customer ratings can be the difference between making good money as a Dasher and not earning anything. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? DoorDash DoorDash Employee Review. My order arrived in a reasonable amount of time. Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. You brought up some good points about how the ratings work. The point I'm trying to make, is that you should not be responsible you should not be receiving negative ratings that you don't deserve. Dashers receive access to feedback (anonymously) after a certain period of time. How is this a good system? How Doordash insurance works and why most personal policies won't cover you when delivering. Stay up to date on all things rideshare, mobility and more! But it may also be the best way to keep your customer ratings up. I knew who it was. What the customer thinks can determine whether they ever come back. If I think I may need a door code and there are no specific instructions I may text them something like Hey, Im on my way with your food. DoorDash Employee Review: Unfair scoring system | Indeed.com I represent Door Dash extremely well. Whenever you interact with the customer, be polite and friendly. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} You can read more about my affiliate policy here. 1 review of DoorDash "I ordered food from McDonald's and received the burgers, chicken nuggets, and drinks but the 3 orders of fries were missing. Shop and deliver is becoming more common on Doordash. The city of Chicago announced a first-of-its-kind legal challenge against food delivery platforms DoorDash and Grubhub on Friday, accusing the companies of engaging in a host of unfair business practices that it says violate municipal consumer protection laws. As they get more experience, their ratings generally improve. It may just be a psychological thing in which if the customers see that you are prepared and are doing a good job of taking care of their food, they will feel like that you care about their order. You would assume after all the time that Door Dash has been in business, that they would have developed some kind of a program or protocol for Dashers to be able to challenge unfair ratings from their customers. I had my first thumbs down rating yesterday after almost 1100 deliveries amd a 1 star rating cause they said I didn't follow delivery instructions. But the problem is, many customers dont rate drivers at all. The other thing to keep in mind is that a lot of diners never rate their deliveries. Obviously we can't read minds if the customer didn't leave instructions. If you communicate by your appearance that you care about what you look like, it also makes them think you care about their food. Most restaurants are sealing up the orders these days, thanks to the pandemic. The Rideshare Guy may be compensated if consumers choose to utilize the links located throughout the content on this site and generate sales for the said merchant. If the customer does not give you a perfect 5, your ratings go down. No harm done, but he had room for improvement. :) 10 minutes later I got a message. DoorDash Acceptance Rate - And Why It Doesn't Matter 63 different strategies that may help you increase your profits as a Doordash delivery driver. For some, theyre waiting to see how the service is and intend to tip later. 11 Effective Strategies to Improve Doordash Customer Rating, How Do Customer Ratings work with Doordash. My delivery wasfine. Currently Doordash excludes ratings less than 5 stars that involve factors that aren't directly related to the delivery such as: Give real meaning to a 1-5 rating. Make 3 an average, and say it! I used to care about ratings. Ready to sign up for DoorDash? Tap the menu, then click on Ratings. I give my thoughts on what it's like delivering for Doordash after more than four years as a Dasher including pros and cons of delivering for Doordash. This requirement will cut down on false accusations, or at least force the customer think of a plausible story. Well discuss: After every delivery, Doordash customers have the opportunity to rate their service. Not providing the ability to challenge issues with this critical rating is ludicrous. Salary/Benefits. One, it makes it easier for people to know Im there for a delivery. It may be difficult to do depending on your area but doing it late at night while sitting in the restaurants parking lot has never failed for me so far. For many, constant additional notifications can be annoying. Whether you believe a rating is unfair or inaccurate, it is important to understand the steps you can take to have it reviewed and potentially removed. Even when the customer is wrong, they think theyre right. Outstanding Dasher experience. Well talk about that in this article. Doordash Representative Explains How Unfair the Customer Rating System Focus on what you can control. Donald Trump Released a Song With Capitol Riot Prisoners DoorDash also has an appeal system for unfair ratings. How was your delivery? is the question that determines your customer rating. I submitted a 5-star rating, even when I knew he couldve done better (see above). .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} The dasher's "guaranteed earnings" from DoorDash for the week was $300.21, a number that's calculated to ensure drivers go home with 120% of minimum wage for active time. The steps above are mostly about that. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} This is why monitoring your reputation is so important. Tons of great salary information on Indeed.com But the current system misses an opportunity to provide more accurate scores for corporate, and feedback for Dashers who want to improve their service. ._3oeM4kc-2-4z-A0RTQLg0I{display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between} How to Monitor Your Reputation on DoorDash - Merchant Centric Youve been gamified, my dude. Who in the fuck cares about any of these ratings? Failure to do so could lead to deactivation. Create an account to follow your favorite communities and start taking part in conversations. If you do that, you will keep your job, and keep top dasher. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} As the self-described Dasher Who Tries to See Both Sides Of It, I completely understand gig economy companies needs for a simple, universal way to measure Dasher competence. The stratospheric expectations for these scores can encourage lobbying strictly for the benefit of the rating, i.e. Can support take off a 1 star rating? : r/doordash_drivers "This isn't our order" I said very nicely "oh no I'm so sorry please call DD support and they will help you" I even copy and pasted the number for them1 hour later 1* I screen shot that whole conversation showing I was very professional, and I use the time stamp app (it shows the date time and address in the picture) showing everything.