In March of 2020 t His attorneys did not immediately return emails. Thats quite the dramatic turnaround, considering less than a month has gone by. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. The event was canceled and turned into some online-only baloney. A brutal sucker punch in the OVC tournament stopped the game in its tracks. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Thats everything that we can tell you about StubHubs returns and refunds policy! StubHub - Buy & Sell Concert, Sport & Theatre Tickets StubHub Returns and Refund Policies EIN: 41-0953924. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Theyre not offering one and I cant make the new date. Yes Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Customerscomplained to the press andfiled lawsuits. That may be the best way to protect you, the fan, from StubHub. All Rights Reserved. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. We will process the refund to your original payment method within 5 days. All Rights Reserved. What To Do If Your StubHub Ticket Turns Out To Be Fake . He immediately requested a refund. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Have already received refund from credit card. That customer may need to try and exchange those tickets, or attend the rescheduled date. Only 120% coupon? (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). FORTUNE may receive compensation for some links to products and services on this website. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). 2023 Fortune Media IP Limited. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. Viagogo refused to refund her . Full buyer Terms & Conditions here. This material may not be published, broadcast, rewritten, or redistributed. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices All rights reserved. Help us improve this article with your feedback. Marketplace is a division of MPR's 501 (c)(3). Not surprisingly, this new policy has been heavily criticized. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. It was a waiting game until March 30. How to Request a Stubhub Refund [98% Success] - DoNotPay The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Ticket refunds: Here's what to do if your events are canceled or What happens when an event is canceled? : StubHub Explain your scenario, and provide any applicable evidence. Just three weeks later, the company issued an update on their coronavirus policy. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. We'll email you when an event is canceled. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Powered and implemented by Interactive Data Managed Solutions. Paul Sawers / VentureBeat . Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Want a refund for a canceled concert? Good luck especially if you In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Unless you want a refund. | NY Call 1-(888)-364-3065 |NYC Health Dept. Unfortunately, not all ticket sellers and venues are making it that easy. Can I change, cancel, or get a refund for my tickets after - SeatGeek They're trying to claw that back. Your email address will not be published. We will process the refund to your original payment method within 5 days. This may include details from your tickets (so be sure to keep them), or information from the event venue. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Its important to know your consumer rights when you ask for a refund. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Read more about our event cancelation policy. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. pic.twitter.com/onFRrGVh6S. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. StubHub will offer refunds for canceled events but not postponed events. Buyer Guarantee | SeatGeek StubHub Settles For More Than $9.5 Million With Customers Denied Cash Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Your email address will not be published. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Some have received refunds, StubHub said, "in jurisdictions where they are required. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Theyve only suspended them. You don't throw him out of the restaurant," Rossman said. Concert "postponed", stub hub wouldn't refund, dispute - reddit Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. StubHub was pressing hard to get money. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. AG Racine Announces Settlement With StubHub Over Cancelled Tickets 2023 CBS Broadcasting Inc. All Rights Reserved. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Straight-up refunds for purchases from official outlets. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. How do I get a refund from StubHub? If you've purchased tickets, you'll . Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. and click the Request cash refund button on the appropriate credit. McMillan has had a StubHub account since 2017. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said.